| Conflict Resolution in the Workplace |
Personal Development
This workshop can be customized to meet your department's needs and includes defining conflict; identifying workplace situations that cause conflict; prioritizing personal attitudes and conflict resolution style; identifying strategies for preventing and resolving workplace conflicts.
(2 hours) |
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| Customer Service for Federal Work Study Employees |
Personal Development
This online workshop is primarily designed for Federal Work Study (FWS) students. Learn basic customer service skills and principles such as communication, teamwork, diversity, problem solving, and service recovery. A brief overview of the FWS program is also included. (online only)
(2 hours) |
Tutorial
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Online Workshop
Available online only
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| Customer Service Skills |
Personal Development
Useful strategies for maintaining and improving customer service skills are presented in a fun and interactive format. |
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Contact CITT to schedule.
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| Dealing with Difficult Students in the Workplace |
Personal Development
Learn how to understand what is motivating unpleasant behavior and how to work with difficult people and handle trying situations. |
Manual
Other
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Contact CITT to schedule.
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| Effective Communication Skills |
Personal Development
Enrich your professional and personal life by learning how to communicate more effectively and powerfully. |
Manual
Other
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| Effective Interviewing Skills |
Personal Development
Hire the right person! Develop effective interviewing skills through selective questioning techniques that identify competencies, qualifications, and situational behaviors. |
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Contact CITT to schedule.
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| Effective Meeting Strategies |
Personal Development
Learn the skills needed to conduct an effective meeting from both the facilitator and participants' perspective. The topics covered include creating agendas, establishing ground rules, time management, decision making skills, problem solving skills, and taking minutes. (online only)
(2 hours) |
Tutorial
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Online Workshop
Available online only
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| PDWS - Accounting for Non-Financial Managers Level 1 |
Personal Development
This course provides the non-financial managers with and expanded knowledge of accounting and finance.
(7 Hours) |
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Contact CITT to schedule.
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| PDWS - Adapting to Change |
Personal Development
This course develops the confidence and skills to embrace change and welcome change as an opportunity to grow and learn. Embracing change rather than fearing change is a valuable survival tactic in today's world and this course teaches you how to do it! [DDI]
(4 hours) |
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Contact CITT to schedule.
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| PDWS - Avoiding Workplace Violence |
Personal Development
This program is intended to provide awareness to employees of the potential of violence in the workplace through the presentation of information, statistics, and actual cases. It will answer questions concerning workplace violence and provide insight into how to best deal with actual or potential incidents in their own place of business, and how to provide post-incident support to victims and co-workers.
(4 Hours) |
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Contact CITT to schedule.
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| PDWS - Customer Service Getting it Right |
Personal Development
Your organization's success depends on the minute-to-minute performance of many people to "get it right." Whether internal or external, customers want the people selling the product or providing the service to actually deserve their business. In many cases increasing labor costs and automation have resulted in fewer people in formal customer service positions. Therefore, everyone in the organization must commit to providing the highest possible levels of service in every aspect of their work.
(7 Hours) |
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Contact CITT to schedule.
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| PDWS - Effective Business Writing |
Personal Development
Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. [8:30 AM - 4:30 PM]. This course must meet a minimum number of students to run.
(7 Hours) |
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Contact CITT to schedule.
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| PDWS - Essentials of Time Management Making Minutes Matter |
Personal Development
Have you ever wondered why some people seem to accomplish so much more than others in the same number of hours without appearing to work any harder? Maybe the answer is they work smarter by managing their time more effectively. This program is designed to equip participants with the tools necessary to effectively manage their time. Thur [8:30 AM - 4:30 PM]
(7 Hours) |
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12/3 at 8:30 AM, GK
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| PDWS - Grammar Essentials |
Personal Development
You learned the rules of grammar in school, but now you'd like to refresh and refine your grammar usage for your professional life. You need to articulate your ideas clearly and succinctly in written communications and present yourself in a professional manner. In this course, you will review the rules of grammar, identify common grammar errors, and refine your business writing style.
[8:30 AM - 4:30 PM]. This course must meet a minimum number of students to run.
(7 Hours) |
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Contact CITT to schedule.
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| PDWS - Managing Conflict |
Personal Development
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. Tues [1:00 PM - 5:00 PM]
(4 Hours) |
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Contact CITT to schedule.
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| PDWS - Professionalism in the Workplace |
Personal Development
This course concentrates on managing your responsibilities with tact, poise, and polish. It will also explore how to get your point across with a positive, professional image.
[8:30 AM - 4:30 PM]. This course must meet a minimum number of students to run.
(7 Hours) |
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12/15 at 8:30 AM, GK
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| PDWS - Quality Customer Service |
Personal Development
What does customer service mean to you? Customer service is the foundation on which success and profitability can be built. This performance improvement program is designed to help you understand the basics of providing quality customer service. In this course, you will learn what quality service is, how to identify and provide for customer needs, and how to ensure customers return.
(7 Hours) |
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Contact CITT to schedule.
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| PDWS - Reaching for Stellar Customer Service |
Personal Development
What does customer service mean to you? Customer service is the foundation on which success and profitability can be built. This performance improvement program is designed to help you understand the basics of providing quality customer service. In this course, you will learn what quality service is, how to identify and provide for customer needs, and how to ensure customers return.
(7 Hours) |
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Contact CITT to schedule.
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| PDWS - Resolving Conflict |
Personal Development
This course teaches leaders how to recognize that a conflict is escalating and minimize damage by using the most appropriate resolution tactic regardless of which stage a conflict is in. Leaders also learn the true cost of conflict to an organizations and techniques for handling even the most challenging conflict-related discussions effectively [DDI]
(7 Hours) |
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Contact CITT to schedule.
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| PDWS - Steps to Reduce Conflict in the Workplace |
Personal Development
A conflict-ridden workplace can lower productivity and cost your company money. Ignoring conflict will not make it go away. In order to create a workplace where employees and business will thrive, a leader must learn to manage conflict.
This Lunchn Learn will cover basic tips which you can use to help reduce conflict in the workplace.
[11:30 AM - 1:30 PM]
This course must meet a minimum number of students to run.
(2 Hours) |
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Contact CITT to schedule.
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| PDWS - The Art of Reinventing Yourself |
Personal Development
More and more people have to reinvent themselves -- find new jobs where the skills they currently have can be transferred to another industry. Many of us will find ourselves working on a variety of projects at our jobs even though we carry a specific title or role in a department. The experience we gain from working with various departments provides hands-on working knowledge. Attendees will learn how to effectively market their skill sets to employers. [1:00 PM - 4:00 PM]. This course must meet a minimum number of students to run.
(3 Hours) |
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11/24 at 1:00 PM, GK
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| PDWS - Valuing Differences |
Personal Development
Valuing differences gives people effective tools for appreciating others' unique perspectives, understanding their inherent differences, and collaborating in a mutually beneficial way. Learn how your team's differences can become your team's greatest strength! [DDI]
(4 Hours) |
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Contact CITT to schedule.
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| PDWS - Working Through Conflict |
Personal Development
This course teaches how to manage conflict by effectively dealing with differing ideas, interests and perceptions. Learn skills to uncover the synergy between people and ideas, and build bridges between people of differing points of view. [DDI]
(4 hours) |
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Contact CITT to schedule.
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| PDWS - Working with You is Killing Me |
Personal Development
This course provides valuable insights for turning conflicts in the workplace into productive working relationships. Learn techniques to be more productive and improve your everyday interactions with others. Based on the book, Working With You Is Killing Me, by Katherine Crowley and Kathi Elster, participants will learn to free yourself from emotional traps at work. [8:30 AM - 4:30 PM]. This course must meet a minimum number of students to run.
(7 Hours) |
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12/10 at 8:30 AM, GK
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| Problem Solving |
Personal Development
This exciting workshop helps participants to identify how they approach problem solving and presents effective steps and strategies in problem solving situations. |
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Contact CITT to schedule.
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| Stress Management |
Personal Development
Learn how to balance work and home responsibilities, and dealing with stresses in your life. |
Manual
Other
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| Teamwork Strategies |
Personal Development
Fun and interactive, this workshop helps individuals and departments to identify their strengths and weaknesses in working together as a team.
(3 hours) |
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| Time Management |
Personal Development
Tips and strategies for managing your time more effectively.
After completing the workshop presentation, you will be able to:
- Achieve better results through effective planning and clarifying objectives
- Spend more time working toward your high-value goals
- Refuse unreasonable requests Keep things in perspective
- Gain a balance between professional goals and personal time
- Set goals and prioritize them to determine if activities are goal-directed
- Manage resources more efficiently
Lost time is never found again. - Benjamin Franklin
Presentation used in workshop
Handouts (PDF format)
Web Resources
(time varies) |
Manual
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Contact CITT to schedule.
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| Ybor Student Services Training |
Personal Development
A series of four workshops that include De-escalating the Angry Student; Maintaining a Positive Attitude; Effective Listening; Problem-solving. |
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Contact CITT to schedule.
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